Service rating :
Tom, as National ******, is a major asset to the company. He was constantly cheerful, he sorted out emergencies and problems, he checked to make sure everyone was happy, he did everything he could to make the tour run as smoothly as possible. We were 'Toms' family'. Don't lose him!
In general the local guides were good, but too often their Chinese accents were so thick they were difficult to understand. However, with one of the guides, even though his English had mistakes, his accent was good, so he was much easier to understand. There is also a general feeling that they must give value for money, which means that they talk too much. It is difficult to take it all in at once. It is quite all right for them to be quiet from time to time. They need to decide what are the most important points, concentrate on those, and only give the other details if asked for them.
Product :
The route chosen was good, using overnight trains to cover distances excellent, the standard of hotels was perfectly acceptable. But since I am unlikely to go back to that part of China, I would have preferred to visit more places and to have had less free time, which at times seemed excessive.
Our Response
Thank you for taking the time to post your review of your Silk Road Explorer trip and we hope you have come home from this wonderful part of the world with many lasting memories that will last a lifetime.
Thank you for your constructive feedback and wonderful praise for your tour guides, who are huge assets to our tours and help create a feeling of togetherness and a bonds which are unique to Wendy Wu. We will pass your comments onto our China office - Tom will be delighted.
Kind regards,
Junior.
